ارزیابی عملکرد سازمان براساس شاخص‌های جوایز کیفیت ـ رویکرد DEA

Regarding necessity of performance evaluation and business excellence achievement, the paper is trying to present a Business Excellence Model (BEM) through the combination of two qualitative and quantitative approaches in evaluation which are the models taken from total quality management (TQM) and data envelopment analysis (DEA). The model discussed, covers all the advantages of the two models and reduces the deficiencies as mach as possible. By reviewing BEMs, in this research, the appropriate Criteria is Identified to performance evaluation and business excellence and is also applied in DEA, which practices tangible inputs and outputs to evaluate the organizations.